Question 1

Orders and Shipping

Accepted Answer

QK ships almost anywhere in the world,Please carefully check the address of your order, we will choose the fastest shipping method according to the address.

Question 2

Custom Tax or Duty

Accepted Answer

Normally, customers are not assessed any additional duties or taxes via Standard Shipping. However, sometimes customers may be required to pay tariffs on their purchases. If there are any custom duties or taxes levied, please keep the receipt of the payment and contact our customer service by：qinkungchina@gmail.com

Question 3

Why and How to register and subscribe?

Accepted Answer

For our new users, register and subscribe to get a 20% Off coupon, no minimum order amount, and no product restrictions, each customer can use the discount code "newmember" to enjoy a 20% discount after registration and subscribe， Click Here and know how to register and subscribe.

Question 4

I never got my order, what to do?

Accepted Answer

Please contact our customer service team at support@qkruinning.com and provide your order number.

Question 5

You're Sold Out of A Product I Want. How Can I Get It?

Accepted Answer

We do our best to restock products as fast as we can. It is typically on a seasonal basis. If we do not have an estimated restocking date for a particular product you can sign up to be notified when the item returns. To do so, please select the size and color of interest, then submit your email address in the Enter your email box right below the size selection. If you sign up to be notified, we will offer early access for you to purchase the product before it sells out again.Unfortunately, some colors and styles may not be restocked if a limited edition item or a seasonal colorway. For these items, you can still sign up for notifications in case an item becomes available through returns.

Question 6

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 7

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 8

Where Is My Refund?

Accepted Answer

For US customers who process returns at returns.Qinkung, please allow 1 week to process the refund after your return is delivered.For international customers who process returns at tracksmith.intelligentreturns.net, please allow 2 weeks to process the refund after your return is delivered. Once your refund is issued, it may take a few days to be reflected on your statement. If you have additional questions about a return or refund, please reach out to qinkungchina@gmail.com for assistance.

Question 9

Insurance Price Policy

Accepted Answer

Can I get a price adjustment for an item I ordered that is now market at a lower price?We’re happy to issue store credit for any price difference given that the order for the item(s) was placed within 7 days of the price change. Please email us at qinkungchina@gmail.com with your order number and all details regarding your price adjustment request.

Question 10

Who Are We?

Accepted Answer

QK is a professional running equipment brand, initiated and founded by four founders who love running. We gather a group of young people who agree that "running is faith" and insist on this interest for a long time. We are committed to developing "professional, performance and aesthetic" running equipment, promoting the power and culture of running to more "dazzling ordinary people".

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